The Division of Information Management is comprised of a dedicated team of 48 who service the technology needs of 2,500 government employees. We provide IT services that are meant to improve service quality and efficiency for all County departments.
Located on the 5th Floor of the City-County Building in Room 524, the Dane County Help Desk provides front-line support for all application and technical issues. We are especially happy to help with issues involving security, email, printing, hardware, and remote connectivity. Our team’s other responsibilities include:
Configuring and installing PC’s, laptops, windows-based terminals and printers
Scheduling and coordinating installation and repair of equipment
Network security administration
Our Applications team designs, develops, tests, and maintains all of the in-house County applications and websites. Their responsibilities also include management, administration, and maintenance of third-party and contractor developed systems.
The Technical Systems team designs, implements, and supports the County network infrastructure. They are a highly skilled technical staff that is primarily concerned with the safety, quality, and efficiency of Dane County's information technology.